Return & Refund Policy

At Zulvique, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be in the original packaging, where applicable.

• Include all original accessories, tags, and documentation, where applicable.

• Not show signs of damage caused by use, misuse, or improper handling.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. Any such restrictions will be identified on the relevant product page where applicable.

How to Request a Return

To request a return, please contact us at:

Email: zulviqueusa@gmail.com
Phone: +1 772-255-0738

Please provide your order number, the item you wish to return, and the reason for the return.

Do not send an item back before receiving return instructions from our customer service team.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by an applicable consumer protection requirement, the customer is responsible for the cost of return shipping.

If you received an incorrect, defective, or damaged item, please contact us as soon as possible. We may request photographs or other information to help us evaluate the issue.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

Original shipping charges, where applicable, may be non-refundable unless the return is due to an error on our part, a defective product, or otherwise required by applicable law.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us promptly at zulviqueusa@gmail.com with your order number and supporting photographs where appropriate.

We will review the issue and provide the appropriate resolution.

Exchanges

If an exchange is available for the product purchased, please contact our customer service team. Availability may depend on product inventory.

Contact Us

Zulvique
7901 4th St N
Saint Petersburg, FL 33702
United States

Email: zulviqueusa@gmail.com
Phone: +1 772-255-0738